{"id":5932,"date":"2025-08-26T20:09:42","date_gmt":"2025-08-26T18:09:42","guid":{"rendered":"https:\/\/leclientetmoi.com\/?page_id=5932"},"modified":"2025-10-04T17:50:09","modified_gmt":"2025-10-04T15:50:09","slug":"atelier-gestion-des-operations-client","status":"publish","type":"page","link":"https:\/\/leclientetmoi.com\/en\/cx-meet-up-cote-divoire-edition2\/atelier-gestion-des-operations-client\/","title":{"rendered":"CUSTOMER OPERATIONS MANAGEMENT WORKSHOP"},"content":{"rendered":"
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CUSTOMER OPERATIONS MANAGEMENT WORKSHOP<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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This practical workshop will focus on optimizing customer operations management to ensure a smooth and consistent experience at every touchpoint. Participants will learn how to align operational processes with customer expectations by integrating digital tools to automate and enhance service delivery. Effective management of requests, from order tracking to rapid incident resolution, will be covered to reduce friction and build loyalty. The workshop will also explore how to use customer data to anticipate needs and personalize responses, as well as the importance of interdepartmental collaboration to coordinate actions between marketing, customer service, human resources, and more.<\/p>

Case studies will illustrate the direct impact of agile operational management on customer satisfaction and loyalty, with suggestions for measuring performance using key indicators.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Putting the human at the heart of every digital interaction means recognizing that behind every operation is a person with their needs, emotions, and expectations.\u00a0Olivier PELLEVOIZIN<\/strong>\u00ab\u00a0<\/p><\/blockquote><\/div>

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tCollaborative working tools workshop<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

ATELIER GESTION DES OPERATIONS CLIENT Cet atelier pratique mettra l’accent sur l’optimisation de la gestion des op\u00e9rations clients pour garantir une exp\u00e9rience fluide et coh\u00e9rente \u00e0 chaque point de contact. Les participants apprendront \u00e0 aligner les processus op\u00e9rationnels avec les attentes clients, en int\u00e9grant des outils digitaux pour automatiser et am\u00e9liorer la prise en charge….<\/p>","protected":false},"author":1,"featured_media":6103,"parent":5705,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"rank_math_lock_modified_date":false,"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"hide","_kad_post_layout":"fullwidth","_kad_post_sidebar_id":"","_kad_post_content_style":"unboxed","_kad_post_vertical_padding":"hide","_kad_post_feature":"hide","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"class_list":["post-5932","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/leclientetmoi.com\/en\/wp-json\/wp\/v2\/pages\/5932","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/leclientetmoi.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/leclientetmoi.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/leclientetmoi.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/leclientetmoi.com\/en\/wp-json\/wp\/v2\/comments?post=5932"}],"version-history":[{"count":70,"href":"https:\/\/leclientetmoi.com\/en\/wp-json\/wp\/v2\/pages\/5932\/revisions"}],"predecessor-version":[{"id":6255,"href":"https:\/\/leclientetmoi.com\/en\/wp-json\/wp\/v2\/pages\/5932\/revisions\/6255"}],"up":[{"embeddable":true,"href":"https:\/\/leclientetmoi.com\/en\/wp-json\/wp\/v2\/pages\/5705"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/leclientetmoi.com\/en\/wp-json\/wp\/v2\/media\/6103"}],"wp:attachment":[{"href":"https:\/\/leclientetmoi.com\/en\/wp-json\/wp\/v2\/media?parent=5932"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}