{"id":138,"date":"2021-04-09T20:44:41","date_gmt":"2021-04-09T18:44:41","guid":{"rendered":"http:\/\/leclientetmoi.com\/?page_id=138"},"modified":"2025-10-04T17:55:51","modified_gmt":"2025-10-04T15:55:51","slug":"formation","status":"publish","type":"page","link":"https:\/\/leclientetmoi.com\/en\/management\/formation\/","title":{"rendered":"Customer relationship management training"},"content":{"rendered":"
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Our mission is to pass on our \"knowledge, know-how, know-how\" and our methods to you, because we are convinced that they are major assets for your successful transformation. Human capital is the main factor in the success of your business strategy. Knowing and adhering to the company's vision, establishing a good customer culture, facilitating teamwork, developing individual skills are all parameters that allow this human capital to express itself. We draw on our experiences to support you in these reflections and the development of interventions tailored to your needs, by combining our operational practice and the skills of our network of partners.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Quelques modules de formations<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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SERVICE CULTURE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The quality judged by customers is assessed on the basis of the perceived desire to be of service and the company's willingness to constantly adapt to the needs and expectations of customers. Operational excellence in service delivery and the importance of putting customer satisfaction at the center of attention must be your holy grail. This involves consolidating your skills with a transversal approach that promotes the development of your service identity.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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CUSTOMER CONTACT POINTS MANAGEMENT<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Multichannel management of interactions is a necessity. today. The question is no longer why to get started but how to get there effectively. The points of contact are numerous and decisive in the context of an experience. Providing a smooth and seamless customer journey will be essential, but having competent human resources for effective customer care is a priority. All points of contact must be able to leave an emotional, memorable, positive, beneficial and recommended imprint on the customer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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CUSTOMER CLAIMS MANAGEMENT<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A crisis (C<\/strong>ircumstance of R<\/strong>eflection andl<\/strong>nnovation S<\/strong>erving our E<\/strong>evolution) is the consequence of poorly performed service. Treating it well is an opportunity, because there are so many customers that we can satisfy but above all build loyalty. In the supply chain of your services or distribution of your products, certain acts are sometimes poorly carried out. You absolutely must ensure optimal handling of customer complaints in order to continue to maximize both your presence and the influence of your products and services. It is therefore imperative to adapt your complaints handling system in order to anticipate expectations, meet them and thus gain an advantage over all your competitors.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Customer management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Although each client is unique, there are several broad profiles that are useful to know in order to adapt their communication and posture. Each client has specific needs and expectations depending on several social factors (age, nationality, etc.). And as if to complicate matters, that same client may see their needs evolve according to circumstances and occasions. This disruptive behavior requires skills from you to best respond to its requests. You have to adapt your observation, listening, empathy. So! you will please yourself by making fun.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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CUSTOMIZED (according to your needs)\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Whether it is for a one-off assignment, facilitating the highlights of a project or regular coaching, our training courses always aim to transform into concrete actions. They ensure the dissemination of customer culture, improvement, personalization of the experience on the different channels and adaptation of the relationship system. We offer you tailor-made training based on a precise framework. We will be able to adapt to your needs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Quelques th\u00e9matiques que nous abordons dans nos formations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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