{"id":1131,"date":"2021-05-21T16:50:07","date_gmt":"2021-05-21T14:50:07","guid":{"rendered":"http:\/\/leclientetmoi.com\/?page_id=1131"},"modified":"2026-06-06T19:23:38","modified_gmt":"2026-06-06T17:23:38","slug":"enquete-miroir","status":"publish","type":"page","link":"https:\/\/leclientetmoi.com\/en\/enquete-miroir\/","title":{"rendered":"MIRROR INVESTIGATION"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1131\" class=\"elementor elementor-1131\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-14c70e53 elementor-section-full_width elementor-section-content-middle elementor-section-height-default elementor-section-height-default\" data-id=\"14c70e53\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e03eb4\" data-id=\"e03eb4\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6975fec elementor-widget elementor-widget-spacer\" data-id=\"6975fec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-411f33e6\" data-id=\"411f33e6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e090e90 elementor-widget elementor-widget-heading\" data-id=\"e090e90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Enqu\u00eate miroir<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22257e53 elementor-widget elementor-widget-text-editor\" data-id=\"22257e53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">L&rsquo;enqu\u00eate miroir consiste \u00e0 croiser deux regards : celui de vos collaborateurs et celui de vos clients, sur les m\u00eames dimensions de service. En mettant en miroir les leviers d&rsquo;engagement et les points de friction per\u00e7us des deux c\u00f4t\u00e9s, vous obtenez un \u00e9tat des lieux objectif de vos pratiques et de leur impact r\u00e9el sur l&rsquo;exp\u00e9rience client.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Ce que l&rsquo;enqu\u00eate miroir vous apporte : <\/strong>\u2192 Un diagnostic crois\u00e9 collaborateurs\/clients sur les dimensions cl\u00e9s de votre relation de service \u2192 L&rsquo;identification des \u00e9carts de perception entre ce que vos \u00e9quipes pensent d\u00e9livrer et ce que vos clients vivent r\u00e9ellement \u2192 La mise en lumi\u00e8re des leviers d&rsquo;am\u00e9lioration concrets pour construire une exp\u00e9rience client m\u00e9morable \u2192 Un socle factuel pour b\u00e2tir des actions pertinentes, en lien avec le travail r\u00e9el et les besoins du terrain.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">L&rsquo;enqu\u00eate miroir est l&rsquo;indispensable pr\u00e9alable \u00e0 toute d\u00e9marche de transformation de l&rsquo;exp\u00e9rience client : on ne peut am\u00e9liorer que ce que l&rsquo;on a mesur\u00e9.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Vous souhaitez conna\u00eetre les \u00e9carts entre la perception de vos \u00e9quipes et celle de vos clients ? Discutons-en.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6fdd0be elementor-align-center elementor-invisible elementor-widget elementor-widget-button\" data-id=\"6fdd0be\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-buzz-out\" href=\"https:\/\/leclientetmoi.com\/barometre-social\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-double-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">En savoir + BAROM\u00c8TRE SOCIAL<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Enqu\u00eate miroir L&rsquo;enqu\u00eate miroir consiste \u00e0 croiser deux regards : celui de vos collaborateurs et celui de vos clients, sur les m\u00eames dimensions de service. En mettant en miroir les leviers d&rsquo;engagement et les points de friction per\u00e7us des deux c\u00f4t\u00e9s, vous obtenez un \u00e9tat des lieux objectif de vos pratiques et de leur impact&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_angie_page":false,"rank_math_lock_modified_date":false,"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"hide","_kad_post_layout":"fullwidth","_kad_post_sidebar_id":"","_kad_post_content_style":"unboxed","_kad_post_vertical_padding":"hide","_kad_post_feature":"hide","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"class_list":["post-1131","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/leclientetmoi.com\/en\/wp-json\/wp\/v2\/pages\/1131","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/leclientetmoi.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/leclientetmoi.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/leclientetmoi.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/leclientetmoi.com\/en\/wp-json\/wp\/v2\/comments?post=1131"}],"version-history":[{"count":88,"href":"https:\/\/leclientetmoi.com\/en\/wp-json\/wp\/v2\/pages\/1131\/revisions"}],"predecessor-version":[{"id":7758,"href":"https:\/\/leclientetmoi.com\/en\/wp-json\/wp\/v2\/pages\/1131\/revisions\/7758"}],"wp:attachment":[{"href":"https:\/\/leclientetmoi.com\/en\/wp-json\/wp\/v2\/media?parent=1131"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}