Did you know that more than 80% of the churn (customer losses) are due to a bad customer experience? Well yes!
In a context of increased competition, many companies claim to want to make the customer experience the heart of their strategy, in order to stand out, to create a relationship of trust with the customer, to build loyalty. Managing the customer experience requires a good understanding of how your customers perceive your products, services and brand, as well as the emotions they have aroused. retaining them is a crucial issue and the challenge is the same for employees.
How to (re)define your ambition in terms of client management, or client-user management, or patient client management and choose what you want to experience in terms of satisfaction when they relate to you, when they use your products and services or when they talk about you on social networks? …How can you encourage your employees to buy in and help them cope with these changes, so that they can give the best of themselves? Dealing with these customer experience topics is a real transformation of your business. A word of advice, before spending excessively on marketing actions or on a customer acquisition strategy, invest in improving the customer experience. As you certainly know, a loyal customer is profitable and costs the company less than acquiring a new one.
Alors, si vous avez des objectifs de:
– Mise en place d’un dispositif de gestion de relation client efficace pour un service remarquable ?
– Optimisation of your procedures, technological tools, training for memorable customer experiences?
– Strengthening your employees' commitment to pride in belonging to your brand?
Nous sommes là pour vous aider ! Contactez-nous. (+225) 05 55 66 33 22 richard.kouadio@leclientetmoi.com
le Client et Moi est une société de conseil et de formation qui accompagne les entreprises privées et les administrations publiques pour de meilleures performances. Grâce à une approche centrée sur le client elle se positionne comme un partenaire pour les organisations souhaitant exceller dans la gestion de l’expérience client et l’implémentation de solutions techniques.
OUR OBJECTIVE
Mettre nos compétences en stratégie de fidélisation client et technologiques au service des marques avec une approche innovante et leur proposer des solutions adaptées à leurs enjeux majeurs du moment pour une rentabilité plus forte.
OUR APPROACH
Listen to the market and all the signals sent. Regularly assess the perception of your quality of service, customer satisfaction and that of your employees. To evolve well-being at work and the content of customer interactions to adapt to expectations as part of a continuous improvement process.
why engage
with us
Dans un environnement hautement concurrentiel qui est marqué par une exigence de la clientèle, nous disposons d’un ensemble d’offres innovantes et technologiques, pour le développement de votre chiffre d’affaire par la fidélisation du client.
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Want to know more, share a problem or discuss? Let's discuss it.
- Côte d'Ivoire, Abidjan - cocody
- richard.kouadio@leclientetmoi.com
- (+225) 05 55663322 *
- (+225) 07 07825474