This workshop will highlight the importance of modern collaborative tools in improving productivity and coordination among teams dedicated to customer experience. Participants will discover how these solutions facilitate real-time communication, document sharing and project management, while integrating artificial intelligence features to optimise workflows. The workshop will address the benefits of hybrid collaboration, combining remote and face-to-face work, to strengthen collective innovation. Leading platforms for co-creation, task tracking and information centralisation will be presented, thereby reducing organisational silos.

The aim is to give participants practical tools for choosing, deploying and using these tools effectively in order to improve team agility and responsiveness. Finally, practical case studies will illustrate how collaborative tools such as Teams, Yammer, SharePoint, etc. strengthen commitment and cohesion around client projects.