Cx Meet Up

Côte d'Ivoire

For professionals, stakeholders, and enthusiasts of customer experience and customer relations.

édition 2

SMART TOOLS FOR AN ENHANCED CUSTOMER AND EMPLOYEE EXPERIENCE

Saturday, 15 November 2025 in ABIDJAN

An unmissable event that brings together professionals, stakeholders and enthusiasts in the fields of customer experience and employee experience. The aim of this exclusive gathering is to promote customer culture with industry experts in order to share knowledge, discover major innovations and discuss best practices that will shape the future of customer experience and relations in Côte d'Ivoire and throughout French-speaking Africa.

This second edition gives us the opportunity to explore together how smart technologies are revolutionising and improving interactions with customers and employees alike.

The programme includes a specialist conference and practical workshops where you can discover the latest technological solutions, such as artificial intelligence in customer relations, automation, the cloud, workflow management, and innovative digital collaborative work tools.

Convince a prospect, company or partner of the essential value of your offering to effectively meet the expectations of today's consumers.

Discuss the challenges and opportunities associated with so-called smart tools in optimising interactions and improving employee wellbeing.

Provide a concrete and practical immersion in smart tools and solutions designed to enhance the customer and employee experience.

Build relationships with experts and other professionals while keeping abreast of the latest innovations and developments, which are sources of growth opportunities.

Dr Euloge EDI

Workshop: Artificial intelligence and the cloud

Dr. Euloge Edi is a cloud specialist, system and application architect, with expertise in data management and migration to cloud platforms. He holds a Ph.D. in computer science, applied sciences, and mathematics from the National Polytechnic Institute of Grenoble (France).

Olivier PELLEVOIZIN

Workshop: Customer operations management

Olivier Pellevoizin is an expert in customer experience and operations management. He is the CEO of OswegO, a company that helps businesses structure their customer relationships with tailored, creative solutions. He has extensive knowledge in managing customer issues.

Charles Aimé EDI

Workshop: Collaborative working tools

Charles Aimé EDI is a professional in the field of information technology. He leads a company specialized in consulting for computer systems and software. He is a Microsoft 365 expert at Orange Business Services (France), and has received training at the Normandy School of Management.

Exceptional speakers at the Cx Meet Up Côte d'Ivoire 2 for a holistic approach!

Thanks to the diversity of the backgrounds and expertise of the speakers, this meeting promises to be rich in discussions and discoveries. These experts, recognized in their respective fields, will provide valuable insights that will allow the topic to be analyzed from different perspectives. This approach will guarantee participants a clear, in-depth, and comprehensive understanding of the essential issues related to the impact of intelligent technologies in serving both customer and employee experience.

Why join us at this meet-up dedicated to innovative technology for the customer and employee experience?

How do I register?

Single participant ticket

Develop skills and meet other professionals. Gain a better understanding of the innovations and technologies available to improve the customer and employee experience.

Sales pitch for ticket

Take the floor in front of the audience for a persuasive presentation of your technology solution, service, or offer. Capture attention and establish a connection with your potential clients.