Did you know that more than 80% of the churn (customer losses) are due to a bad customer experience? Well yes! 

In a context of increased competition, many companies claim to want to make the customer experience the heart of their strategy, in order to stand out, to create a relationship of trust with the customer, to build loyalty. Managing the customer experience requires a good understanding of how your customers perceive your products, services and brand, as well as the emotions they have aroused. retaining them is a crucial issue and the challenge is the same for employees.

How to (re)define your ambition in terms of client management, or client-user management, or patient client management and choose what you want to experience in terms of satisfaction when they relate to you, when they use your products and services or when they talk about you on social networks? …How can you encourage your employees to buy in and help them cope with these changes, so that they can give the best of themselves? Dealing with these customer experience topics is a real transformation of your business. A word of advice, before spending excessively on marketing actions or on a customer acquisition strategy, invest in improving the customer experience. As you certainly know, a loyal customer is profitable and costs the company less than acquiring a new one.

Alors, si vous avez des objectifs de:
– Mise en place d’un dispositif de gestion de relation client efficace pour un service remarquable ?
– Optimisation of your procedures, technological tools, training for memorable customer experiences?
– Strengthening your employees' commitment to pride in belonging to your brand?

Nous sommes là pour vous aider ! Contactez-nous. (+225) 05 55 66 33 22  richard.kouadio@leclientetmoi.com